Introduction

Hispano Americano Insurance Agency (“HAIA,” “we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you interact with our website and services.

Information We Collect

We may collect personal information that you voluntarily provide to us, including:

• Name

• Phone number

• Email address

• Insurance-related information

This information is collected when you:

• Submit a form on our website

• Request a quote

• Contact us by phone, email, or text

How We Use Your Information

We use your information to:

• Respond to inquiries

• Provide insurance quotes and services

• Process policy updates and requests

• Send important account-related communications

Consent to Receive SMS Messages

HAIA obtains consent to send text messages through multiple methods, including verbal consent, website forms, written (paper) forms, and customer-initiated text messages.

All opt-ins are voluntary and documented where applicable. By providing consent, customers agree to receive conversational and informational messages related to their account and services. Customers may opt out at any time by replying STOP.

SMS Communications

By providing your phone number, you consent to receive text messages from HAIA for conversational and informational purposes related to your insurance needs and account.

Conversational Messaging (Two-Way Communication)
We may send and respond to text messages to engage in two-way communication with you, including:

• Responding to inquiries about insurance products or services

• Providing customer support

• Following up on quote requests or service questions

• Communicating with you regarding your policy when you have initiated or requested contact

Informational Messaging (One-Way Notifications)
We may send informational text messages that do not require a response, including:

• Policy updates or changes

• Billing or payment reminders

• Policy cancellation notices

• Claim status updates or notifications

Text messaging will not be used for marketing, promotional, or unsolicited sales messages.

Message frequency may vary. Message and data rates may apply.

You may opt out at any time by replying STOP.
For assistance, reply HELP or contact us at 713-864-2100.

Sharing of Information

We do not sell, rent, or share your personal information, including mobile numbers, with third parties for marketing purposes.

We may share information with trusted service providers who assist us in operating our business (such as communication platforms), solely for business and service-related purposes.

Data Security

We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure.

Contact Us

If you have any questions about this Privacy Policy, please contact us using the information below